Shipping policy

Delivery:

We ship our orders WORLDWIDE using DHL Express, the fastest and safest courier, for your peace of mind. Once your order has been shipped you will receive an email with your tracking information.

We ship all our orders from our London inventory facilities. The estimated delivery time once your order ships is around 1-2 business days (UK) and 2-3 business days (International).

Items will take around 4-7 working days to be crafted and shipped to you.

In rare occasions, this period may be a little longer due to uncontrollable by us circumstances.

Santinni LTD is not liable for lost or delayed packages and incorrect shipping information provided by the customer. Once the item(s) are shipped, and in the care of the courier, please contact DHL Express's customer service team on 0844 248 0844 (UK) or +44 01163 265750 (Whatsapp), for any additional information and questions in regards to the shipment.

Please note the average dimensions of the packaging we ship our pieces in is 45cm by 35cm by 15cm.

Duties and Customs Taxes:

Deliveries outside of the UK may be subject to additional duties and taxes. Any applicable Duties & Taxes on deliveries must be settled by the recipient. Please check with your local customs and duties office for more information on these charges. Please note international customs duties, shipping costs and sales taxes are non-refundable.

*Orders to the United States with a value of less than $800 are not subject to customs duty.

*Orders to Australia and New Zealand with a value of less than 1000 AUD are not subject to customs duty.

Any orders rejected by Customers upon delivery will return to us. In such cases, since we will have to bear the original and return shipping fee, as well as customs charges, the value of these will be deducted from the refund.